How to set up & manage SOS Emergency cases?

Command Center will be alerted when Customers/ Drivers need an emergency help

1. Set up SOS function on Command Center Dashboard

• Access your Command Center Dashboard
• Navigate to Setting/General – Emergency S.O.S
• Input the SOS phone number for users to call
• Click “Save"

Tips:

- Ability to set up an emergency number for each zone

- If you do not set up SOS number, it will show the option "Notify Command Center" instead of the authority hotline.

2. Deal with the Emergency SOS cases:

SOS pop-up will be immediately shown up on the screen of the Command Center Board when a driver or customer presses the “SOS” emergency button.

Click on the map link, it will show the live map of the booking

Tips

• All SOS notifications will be available and saved on CC at the SOS icon 
• The Operator can manage all the SOS emergency cases if they the press button “SOS” and click “Show all”.