Setup 3rd Party Locations & Meeting Instructions

This guide explains how to create 3rd-party locations, define meeting zones, and add clear pickup instructions so passengers know exactly where to meet their driver.

Step 1: Navigate to 3rd Party Locations

• Use the keyboard shortcut Command + K and search for "third-party location."
• Alternatively, go to Settings and select Third Party Locations.
• Then, click Add New Location.

Step 2: Create a New Location

When creating a new 3rd-party location, complete the following fields: 

• Name: Enter the official name of the meeting point.
   
• Alias: Enter a short or alternative name. This is particularly useful for customer-facing search results in the Passenger App or Web Booker.
   
• Address: Enter the complete and accurate physical address of the location.

PRO TIP - Pinpoint the Location:

Use the map view to search for and pinpoint the location accurately. The system will zoom in on the selected location and provide the corresponding address, which you can copy into the address field.

• Categories: Select the appropriate category to make the location easier to manage and identify (e.g. Airport, Cruise Port, Hotel, Restaurant, Shopping Mall).
   
• Contact Details: Add the available contact information such as Phone number, website, and postal code (if available).

• Zone Definition: Define a Meeting Zone to group multiple pickup points within a designated area. When a booking is created within the zone, the system can automatically match it to the nearest available meeting point.

Step 3: Add Sub-Locations

You can create multiple sub-locations within a Meeting Zone.

This is particularly useful for complex locations such as airports, cruise ports, shopping malls.

For example, an airport may have multiple arrival terminals or exit doors. Each door can be set up as a separate location with its own instructions.

Step 4: Configure Pickup Instructions

For each sub-location, you can define:

• Location Name: Enter a clear and recognizable name for the pickup point.

Example: Door 1 – Arrivals

• Pickup Instructions: Provide short, clear, step-by-step instructions explaining exactly where the passenger should meet the driver.

Important: Pickup instructions should be written in English.

• Pickup Type (Optional): Select one of the following:
  • MEET_AND_GREET
  • DESK
  • HOST
     
• Instruction Type: Choose how the pickup instructions will be displayed to passengers. 
  
  1. Instruction URL (Internal Bookings Only)
  Add a website URL containing detailed pickup instructions.
  When passengers tap “Show Pickup Instructions”, the app will open this page automatically.
  
  
  
  2. Instruction Image
  Upload up to 3 images, with optional descriptions, to visually guide passengers to the meeting point. 
  These images will be shown in the Passenger App and in the customer tracking link.

⚠️ Booking.com Requirement

For all Booking.com supply partners, always select Instruction Image.

This is the only instruction format currently supported through the Booking.com API.

Clear images and instructions help passengers easily identify their meeting point when viewing their booking through Booking.com.



Booking.com Genius customers will be able to see the instructions clearly on the booking.com app. Be sure to add clear instructions and images! Here is a sample:

• Classification: Select one of the following for Trip Segment:
  • ALL – Applies to both pickup and drop-off
  • Pickup Only – Applies only to pickup
  • Drop-off Only – Applies only to drop-off
     
• Building Level (Optional): Specify the floor or level if applicable (e.g. Arrival Hall, Level 1, Basement).

PRO TIP & Best Practices:

• Use Clear Images:

Upload high-quality images that visually guide passengers to the meeting point. Images should match the written instructions. For best performance and loading speed, we recommend uploading images in .webp format.

• Keep Instructions Simple:

Use short, clear instructions that passengers can easily follow. 

• Keep Naming Consistent:

Use a consistent naming structure for locations within the same venue. (E.g: Terminal 1 – Door 1) 

• Test Your Setup: 

Always test bookings within the meeting zone to ensure instructions display correctly.

• Keep Information Up to Date:

Regularly review and update images and instructions if locations change.